Would you like to see an airplane captain chew out his flight attendant at 10,000 m altitude because she didn’t explain the safety rules correctly? Would you like to hear a loud argument coming from the cockpit during turbulence over the Pacific?

Probably not. So why do many managers who are at the “helm” of a company or department behave exactly this way? Shouldn’t they be just as self-assured as the airplane captain who always seems to have everything under control no matter what’s happening?

Admittedly, it can sometimes be hard to keep calm in everyday situations and not lose your cool. When you’re faced with such a situation, maybe you could think about the heroes in the cockpit and how composed they remain in tough situations. Don’t avoid conflicts; make employees aware of their mistakes – but be self-assured and restrained when doing so. Pull your captain’s cap down a little lower over your eyes; adjust your Ray-Bans; and relax as you fly into the sunset…