25/06/2019 | Business Etiquette: Handicaps

Many able-bodied people often find it difficult to interact normally with individuals who have mental or physical disabilities. Both in their professional and their private lives. The principle is, however, actually pretty simple and universal. Treat everyone the same! If you see a person who clearly needs helps, then speak to them. Whether they need assistance because they are [...]

18/06/2019 | Multiverse

Are we wrong, or are the USA and China light years ahead of us here in Germany when it comes to a college education that includes real-world skills? “Young people leave universities with a bachelor’s degree, but they don’t seem to have any practical knowledge when they enter business. Why is teaching at academic institutions so theoretical?” Dr. Monika [...]

11/06/2019 | All New in May

Yes, we know. It’s already the end of June. But for us, the biggest news was at the end of May – every feature of our new website was finally online. Including the “Services and Seminars” section, that is now accessible again. Among other things, the section includes current dates and information regarding our open seminars, plus an option [...]

04/06/2019 | Coaching²

What techniques do I have to implement in order to motivate employees, and how can I convey personal knowledge or knowledge existing in the company to a third party? Whoever masters these tools and can train them is usually a well-paid specialist with a service for which there are more and more customers. But is that also affordable to [...]

28/05/2019 | Business Etiquette: Labels versus Individuality?

Are being true to yourself and polite mutually exclusive? What should you do if the rules go against your grain? As is always the case, rules of etiquette are merely guidelines and not “written in stone”. Even the German doyen of etiquette, Baron Knigge, was actually more interested in making human interaction easier; something that can only happen if [...]

21/05/2019 | Agile Working – A Guide, Part #2

After taking a look at the “what” and “why” last week, we now turn our attention to the “how” and “what for”. Tips for Fast Implementation The Agile Working concept cannot be introduced into an entire company overnight. It is, however, perfectly suited for introduction to small units or processes, that in turn function as pilots before the concept [...]

14/05/2019 | Agile Working – A Guide, Part #1

Considering the huge technical advances of the last 20 years and corresponding changes to our daily working lives, it is surprising how little the organizational and hierarchical structures of most companies have changed. In fact, many of them still have the same structures as in the era of the shorthand pad, telex and typewriter. To be able to keep [...]

07/05/2019 | The Right Approach for Every Personality in the Office

Is it possible to reduce the number of illnesses in a wholesale and foreign trade company by an amazing twelve percent within 18 months? "It is; and it is very simple," says Dr. Monika V. Kronbügel (PhD.), CEO of Global DiVision. Her team was called because more and more chairs were staying empty in the open-concept offices of the [...]

30/04/2019 | Dictionary of Business Etiquette: CAPITAL LETTERS and !!!!!!! – Or How to Write an Email

Whole sentences written in capitals, followed by an arbitrary number of exclamation marks. Sometimes emails can look as if the author fell asleep with their head on the keyboard. Chats, emails, and text messages have significantly changed the face of written communications. Where once neat, expressive handwriting in a personal letter impressed the reader, today we find ourselves confronted [...]

23/04/2019 | The Small Difference

Men and women are different. Whether the difference is large or small is a matter for academics and probably also secondary. If, however, women are paid less for doing the same job as men – simply because they are women – then a small difference becomes a huge injustice. In such cases the focus is frequently on the man, who [...]

16/04/2019 | Must a Conductor Be Able to Play the Violin?

Can it be that almost any shepherd can manage better than a manager? "Yes," says Dr. Monika V. Kronbügel (PhD.). The CEO of Global DiVision knows that the era of technical experts is coming to a close. The ones who know their products and production systems don't necessarily have the required basic knowledge when it comes to the area [...]

09/04/2019 | Management by Walking Around: Monkeys, Moles, and All Kinds of Stumbling Blocks

Management by Walking Around (MBWA) refers to a style of business management that involves the boss leaving his/her customary habitat and embarking on the adventure of walking around the company and engaging directly with his/her employees. And, as should be the case for a real adventure, this kind of expedition can involve lots of exciting moments but also dangerous [...]

02/04/2019 | Order is Essential

How was it again, that somebody had to keep watch over a sack of fleas? Global DiVision slipped into the unusual role of providing consulting services to consultants and establishing rules as to how to keep an eye on mobile employees: "The job came from an internationally positioned management consultant," Dr. Monika V. Kronbügel (PhD.) reports. And what her [...]

26/03/2019 | Dictionary of Business Etiquette: Buzzwords or Can You Hear What You Are Actually Saying?

Language has always been a means to distinguish the speaker from others. Foreign words, anglicisms, scientific jargon, legalese – the list is endless when describing the way in which we speak not only to communicate but also to clarify status. In an era in which everyone wants to be young, hip, and cool, a raft of words and expressions [...]