Recruitment

The personnel selection plays an important role in modern human resources management. The most suitable candidates need to be found for future tasks. This process begins with an analysis of requirements for a position and ends with a hiring decision. Your team at Global DiVision has been able to build considerable expertise and a feeling for the right people in the right job through many years of experience in the field of human resources development. We will gladly assist you to select future employees, who are not only good at what they do, but also approach their work with commitment and enthusiasm. However, with one limitation: please do not expect us to poach employees from our customers for you – you do not want to experience the reverse situation either and over and beyond that it also contradicts our own standards of integrity – tolerance – morality and cooperativity.

Please select from the seminar overview or contact one of our consultants.

Where am I today?
You are in charge of different cultures or you would like to go a bit deeper than just the surface on your cross cultural knowledge. When we talk about ‘cultural awareness’ we don’t talk only about one country alone. We are comparing various behaviors in different cultures.

What is in it for me?
You will learn from a multifaceted introduction into the cross cultural awareness communication. Our secret tips: our strategies and development models will make you an expert in dealing with foreign colleagues, employees and clients of various cultures. Your cross cultural and multi-cultural competence will be enhanced and deepened.

Which methods do we apply?
In our seminars we are comparing your country with other important countries around the world. (Tailored to your needs) With many examples of our well qualified trainers who have been working on a global level you will experience real life activities to become aware of various nuances of many different cultures. You will be able to experience, explore and observe different cultural differences. With a mix of many activities, simulation and case studies you will familiarize yourself with ease into a cross cultural expert. The learning will be visible in no time. You will be exposed to one on one activities, team works and deep reflections in combination with discussions with the trainer and the plenum.

What do I experience?

  • What is culture?
  • Cultural standards and cultural dimensions
  • How will cultural differences be experienced?
  • How can we avoid cultural misunderstanding?
  • What are errors or misunderstandings that we see many times in international contacts?
  • How can I combine my own values and goals with a foreign culture and work efficiently and successfully?
  • Does and Don’ts of intercultural communication
  • What are typical local country and regional stereotypes that can cause many problems when dealing with international clients and how to handle them?
  • Personal goals and effective action plans in dealing with cross-cultural partners
  • How much time will I invest? 2 days

Request Course on this Topic

In addition to the open seminars which can be booked (dates below on this page), we differentiate between two other types of services which could be planned for your premises or at a venue of your choice. Our project management will gladly assist in finding and booking the right venues and appropriate settings. By clicking on the following links, you will find detailed information about the respective scope of services:

Inhouse-Premium
Inhouse-Standard

Appraisal Interviews/Yearly Personnel Talk

Where am I today?
As a manager with personnel responsibility, you need to expand your toolbox for goal-oriented appraisal interviews.

What is in it for me?
We will be preparing you for the typical challenges and pitfalls which will be awaiting you between the employment and contract termination discussions. Together, we will learn how criticism can be perceived without demoralize. You will learn how to prepare employees to accept more responsibility and to act independently, as well as to conduct development conversations in such a way that both partners can actively participate.

Which methods do we apply?
Experience, discussions, group work and the contributions by the facilitator. Throughout the course, you will work with case studies from your own employees and, as a result, will be able to find new solutions for your individual appraisal situations. The result will be your own specific action plans at the end of the course.

What do I experience?

  • Standard situations in appraisal interviews and the role you play
  • Preparation, implementation and pitfalls
  • Goal-oriented questions and answers
  • How to actively involve employees in development appraisals
  • Delegating responsibilities and monitoring results
  • Difficult conversations and managing conflict
  • How to talk to employees with various cultural backgrounds?
  • Developing action plans and goals
  • Developing your own action plan

How much time do I invest?
2 days

Request Course on this Topic

In addition to the open seminars which can be booked (dates below on this page), we differentiate between two other types of services which could be planned for your premises or at a venue of your choice. Our project management will gladly assist in finding and booking the right venues and appropriate settings. By clicking on the following links, you will find detailed information about the respective scope of services:

Inhouse-Premium
Inhouse-Standard

Where am I today?
You work for e.g. a call center, a tele-marketing or a customer service department, or are involved in the coaching of a team which has inbound and outbound calling responsibilities.

What is in it for me?
With Global DiVision, you will learn proven processes how to select staff and communicate goals which motivate individuals and groups, as well as individual coaching techniques.

Which methods do we apply?
This course, which is spread out over several days, will use relevant examples from the workplace on top of basic knowledge. Based on case studies and exercises, you will be confident in using the necessary management tools and applying them in everyday life. Your trainer will take individual experience and differences within the group into account.

What do I experience?

  • Achieve results with individual leadership style
  • Motivation through communication: results oriented management of telephone teams
  • The team as a success factor: Putting the telephone team together properly
  • Coaching as an effective management tool
  • Setting goals with employees and planning time resources
  • Interpersonal relationships
  • Personal action plan

How much time do I invest?
3 days

Request Course on this Topic

In addition to the open seminars which can be booked (dates below on this page), we differentiate between two other types of services which could be planned for your premises or at a venue of your choice. Our project management will gladly assist in finding and booking the right venues and appropriate settings. By clicking on the following links, you will find detailed information about the respective scope of services:

Inhouse-Premium
Inhouse-Standard

Request Course on this Topic

In addition to the open seminars which can be booked (dates below on this page), we differentiate between two other types of services which could be planned for your premises or at a venue of your choice. Our project management will gladly assist in finding and booking the right venues and appropriate settings. By clicking on the following links, you will find detailed information about the respective scope of services:

Inhouse-Premium
Inhouse-Standard

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