Management Training

Note: This is an example of our open courses. For local availabilities please ask your local consultant: Contact

Details

Where am I today?

• What makes a successful contemporary manager?
• How is a team’s motivation increased?
• What must one do in order to be accepted as a manager and to be positively perceived by subordinates?
• Leaders influence their subordinates via their appearance, personality, motivation and work ethic. Leadership competencies should not be taken for granted.

In order to be a contemporary manager, one must learn to motivate and nurture one’s employees so that they can achieve their potential and strengthen their identity with the company.

In this hands-on seminar, you will learn how to monitor your own leadership behavior in the context of the situation and to be more employee-oriented. You will be given the necessary tools to develop your leadership skills and to help your team to become more motivated and enthusiastic.

Target Groups

High-potentials who intend to take on a leadership role, new or experienced managers as well as their deputy counterparts and team or project managers who want to identify, improve or develop their leadership style/skills.

What is in in for me?

• To reflect on previous leadership behaviors
• To develop a personal and unique leadership style
• To improve leadership skills
• To understand and implement basics, techniques and instruments of contemporary leadership
• Conscientious about dealing with employees
• Impetus for your leadership routines
• Improved efficiency and effectiveness
• Cost savings by avoiding conflict

What do I experience?

• A definition of the concept of leadership
• Management models
• Leadership behavior as Competitive factor
• What distinguishes a leader of today – and what doesn’t?
• Paradigm shift – the reasons for the new requirements
• Leading in „tough times“
• Leading with self-responsibility
• The components of management
• Assertiveness
• Behavior and recognition
• Team building
• Implementation periphery
• About guarantors of success and corporate residents
• Employees – How can you enhance their self-motivation?
• On-boarding/Induction program for new employees
• Corporate culture: Made by people – lived by people
• Corporate Identity – Who are we?
• Corporate Visions
• Transfer of practice / role play (optional)

How much time do I invest?

3 days

A Management Course

Note: This is an example of our open courses. For local availabilities please ask your local consultant: Contact

Details

Where am I today?

A Chinese proverb says, „it’s not enough to go to the river with the intention of catching fish, you have to bring your net with you“.

Motivation could be seen as a net – even in and especially during difficult and challenging times. We don’t just look for net which provides safety but especially the switch of the gear of our own personal – just for us – starting system. But often, starting alone is not enough; one must also be able to keep flying to achieve objectives because motivation is the will to achieve goals. That is the simple definition.

Motivation is also the willingness to stand up for something. But for what, why, with what and for whom?

At work, money, for example, is without a doubt a motivator which works because money easily translates to the fulfillment of many other needs but is it enough? Does it suffice, if managers think that less demoralizing their employees already stands for the perfect motivational method? Paying a bonus to the children in order for them to get good grades at school, where would that lead to? Many talented and committed people of all ages expect more than just a mundane improvement of their purchasing power.

Target Groups

• People, for whom goals are important (again)
• People who want to start from a position of strength with powerful motives – in their careers and private lives, for themselves and for others
• Entrepreneurs
• Managers

What is in it for me?

• Reflection
• Analysis of values (personal and professional)
• Personality development
• Expansion of freedom of motivation
• Identification of opportunities to participate
• Increase employee motivation and retention
• Improvement of image
• Clarity of of vision/purpose

What do I experience?

• Principles of motivational psychology
• Incentive systems and their value / Is money an effective motivator?
• Target agreements, team bonuses, profit sharing
• Employee self-motivation / sense of will and action
• De-motivation, abandonment of hope and motives
• Power struggles, disappointment, frustration, anger, patronizing
• Conflict leads to loss of productivity – What are the possible consequences?
• Talking to each other – reasoning – staying on course
• Resignation – Depression – Apathy – Learned helplessness
• Perception – pessimism – optimism – Results – Feedback
• Re-vitalizing an “almost dead” company • The art of Encouragement – how courageous are you?
• How do you empower a company?
• Leadership and its causal significance in the change process
• Values and their importance for organizations
• People – relationships – truth – time management- action plans
• Readiness and willingness to change
• Understanding the need for action
• Hierarchy pyramid of motivation for change
• Leadership – the key to motivation for change
• Ways of motivating employees
• Discussion / case studies / brainstorming

Conflict resolution training

Note: This is an example of our open courses. For local availabilities please ask your local consultant: Contact

Details

Where am I today?

No one likes them, everybody has them: Conflicts!

Especially at work, conflicts can be often unpleasant, stressful, time-consuming and contagious. Conflict management is increasingly becoming a constant challenge and a high cost factor for organizations. The real problem with conflict is not its existence but how it is often dealt with. Furthermore, there are seemingly minute communication issues which lead to escalation. Perhaps, others may be looking for conflicts and escalating them.

Am I able to handle it? Am I intellectually and communicatively ready to deal with it or yet again just the “victim role”? Those who wish to resolve conflict have to master the basic rules of fair clear communication. Because clear words resolve conflicts!

You’ll quickly recognize that often it’s the subtleties of communication that lead to a misunderstanding. You will also learn how and why conflicts arise, how to avoid making a mountain out of a molehill – and how to resolve real conflicts. In this course, theory and practice are so closely linked that you can see its implementation immediately based upon your learning.

Target Groups

• People who want to reduce problems in their communication style
• People who perceive themselves as “addicted to harmony”
• People for whom “little things” often turn into conflicts
• Managers and those who want to become one
• Team and project managers
• Small business owners

What is in it for me?

• Identifying one’s own behavior and its effect on others
• Mastery of the basic rules of fair communication
• Confidence when resolving conflicts
• Constructive handling of conflicts
• Avoiding escalations
• Stress reduction
• Saving time and costs

What do I experience?

• Perception of conflict, types and styles of conflict
• Drama triangle
• Stages of conflict escalation
• Manifestation of conflict / conflict freedom?
• Causes of conflict / signs
• I-messages, approaches to conflict resolution
• Facilitation, mediation, conflict resolution strategies
• Assistance, unresolved phases of conflict
• Communication problems, communication models
• Body language, decreasing of conversation resistors
• Personality and communication behavior
• Show me who you are!
• Clear Communication = Success
• Ensuring better relationships!
• To be honest…
• Active Listening / Feedback
• Question types and their effect
• The Harvard principle
• Transfer of practice / role play (optional)

A Telephone Training

Note: This is an example of our open courses. For local availabilities please ask your local consultant: Contact

Details

Where am I today?

The first impression counts: The phone is often the first and the most decisive impression that customers and business partners get of an organization and its employees. Phone calls need to be well lead with competency and empathy. Like that you can handle difficult situations effectively, retain your clients and win new ones.

However, on the phone we only have one communication channel – and it leads to the ear! During the conversation, we do not see the facial expressions and gestures of our partner and we must focus entirely on the language and what is said. This requires careful listening and precise interpretation.

On the contrary, I have to think carefully about how I get my messages across so that the person I am talking to understands it well. At the same time I must also come across as authentic, empathetic and responsive so the person on the other side will understand.

This course will make you aware of the intricacies and peculiarities of telephony and will provide answers to questions such as “How do I organize and perform phone calls in a targeted fashion, whilst ensuring that I remain success-and customer-oriented?” / “How do I avoid communication problems and reduce resistance?”

In appropriate role play you will get the opportunity to directly apply Lessons learnt and check and optimize your current phone language.

After this course, you will have learned the basics or refined your current understanding in order to be able to successfully manage any kind of telephone conversation in the future.

Target Groups

• Those who rarely or frequently make telephone calls and wish to optimize their telephone style / skills
• Those who use the telephone to inform, consult, sell, receive complaints or schedule appointments
• Secretaries / assistants
• Switchboard staff
• Marketing, sales and service staff
• Young professionals

What is in it for me?

• Understand and apply the basics of communication
• Efficiency and effectiveness for professional phone calls
• Raise awareness for single-channel communication; the power of words and voice
• Professional customer approach/ being able to ask the right questions
• Apply active listening in practice
• Everyone is responsible – a question of attitude and corporate culture
• Goal-and solution-oriented activity
• Emotional composure with “difficult” callers
• Increase quality of service and flexibility during phone calls
• Strengthen customer loyalty, corporate loyalty / identity
• Training of telephone calls

What do I experience?

• General rules and principles
• Communication problems
• Communication models
• The phone call – a voice that isn’t right, doesn’t strike accord
• Characteristics of a successful call
• Call techniques / call tactics
• Yes-but-method
• Reduce resistance
• Active listening (steps and techniques)
• Question type and listening
• Organization of the telephone call
• Most common issues in telephone calls
• Dealing with difficult callers
• Conversation guide for calls
• Turning theory to practice: individual training using the telephone system

A Telephone Training

Note: This is an example of our open courses. For local availabilities please ask your local consultant: Contact

Details

Where am I today?

Frightened to take English-language calls? Apprehensive about doing something wrong, not even being able to understand or not responding adequately? From now that will no longer be the case!

In this starter course, you will learn to respond professionally with confidence whenever an English caller is on the phone. Typical English phrases and formulations which are easy to learn will help you master international calls in a customer-oriented manner. The plan includes professionally taking international calls, internal forwarding as well as taking and leaving messages.

You will learn to respond calmly and elegantly when the party you have called is not available or if communication problems occur. Additionally, targeted appointment-scheduling and outbound calls abroad will no longer be an issue for you at the end of this training! Typical examples from the English way of calling and appropriate practice exercises will ensure successful implementation in the workplace.

Target Groups

• Those who rarely or frequently deal with English callers and would like to sound more professional
• Secretaries /assistants
• Switchboard staff
• Marketing, sales and service staff

What is in it for me?

• self-confident and goal-oriented mastery of English-language calls
• Fundamentals of customer-oriented English communication and how it is applied
• Mastery of common terms and phrases
• Avoiding typical mistakes
• Solution-oriented action
• Asking the right questions
• Apply active listening in practice
• Quiet, professional response to understanding difficulties, as well as “difficult” callers
• Increase quality of service and flexibility on the phone
• Strengthen customer loyalty, corporate loyalty / identity
• Training of telephone calls/ speech and listening skills

What do I experience?

• General rules
• Phone call guide
• Professionally answering international calls
• Correct greetings and salutation for English-speaking callers
• Small talk in English
• Skilful methods of getting to the point of the call
• Professionally asking for caller’s name and reason for the call
• International phonetic alphabet
• Friendly formulating the reason for forwarding or not being able to connect
• Taking messages
• Skillful scheduling of appointments
• Overcoming communication difficulties in conversations
• Avoiding the most common pitfalls
• Tips on how to sound more friendly in English
• How to call international organizations?
• How do I command the conversation?
• Turning theory into practice: individual training in practice using the telephone system

A Training

Note: This is an example of our open courses. For local availabilities please ask your local consultant: Contact

Details

Where am I today?

A customer, who complains, shows dissatisfaction and a willingness to jump ship – but above all, his interest in keeping the current relationship intact! Common sense, otherwise he would just leave without further comment.

Therefore, you should be happy about every complaint because it shows signs of opportunities in your business. Weaknesses which may have already caused other clients to leave without giving you the chance to fix the issue and without giving you the reason.

And those who are dissatisfied go on to tell their peer group and in turn, they spread the news even further… in today’s world, those that fail rarely get a second chance. There are too many players in the market, the client is king and the competition never sleeps.

However, those who respond to complaints professionally can expect long-term commitment from their satisfied customers and can turn them into allies. Moreover, turn your customers into followers! Because only legitimate complaints put your promises to the test. And that gets around …

This is your opportunity, so be grateful for every incoming complaint!

Target Groups

• Those who have to deal with customers
• Those who sell and handle complaints
• Secretaries / assistants
• Switchboard staff
• Sales and service staff
• Young professionals
• Those who have genuine customer satisfaction at heart

What is in it for me?

• Professional handling of complaints
• Confident customer-oriented action
• Objective and solution-oriented action
• Emotional composure with “difficult” clients
• Learn to transform a customer’s negative expectations into a positive
• The basics of customer-oriented communication and how it is applied
• Everyone is responsible – a question of attitude and corporate culture!
• Increasing the quality of service in your company
• Strengthen customer loyalty, corporate loyalty / identity
• Collecting customer feedback to use for learning and development within the company

What do I experience?

• Importance of (un) satisfied customers for your business
• Is it better to have no complaints?
• Reasons for no complaints
• Consequence of dissatisfied customers
• Why do some people complain whilst others don’t?
• Importance of the Internet
• The complainant’s perspective
• Customer feedback management
• Actively involve and train employees
• Control of customer-oriented communication (active listening, feedback, etc.)
• Winners language instead of losers language
• Guidelines for dealing with customers’ complaints
• Lessons learnt
• Prevention rather than complaint
• The Harvard principle
• Transfer of practice / role play (optional)

A course on presentation

Note: This is an example of our open courses. For local availabilities please ask your local consultant: Contact

Details

Where am I today?

Our language is an expression of how we think and feel. It’s a sign of culture and an indication of the quality of inter-personal relations. Even Socrates said: „Speak, so that I can see you!“

We invite you to take a trip to the breadths and depths of communication and enter the world of public appearance. Use your knowledge of really good presentations (whether) to colleagues, managers, board members or customers! Anyone who thinks only of presentations as diagrams or a series of Powerpoint slides is completely wrong. That is boring!

When and how does one use all the different visualization and presentation media? How can you use equipment so that it does not drive you crazy? Use your personality in a targeted manner! Overcome inhibitions and fears! Marry yourself! Captivate your audience!

We believe that anyone can speak, if they’re prepared to do so and if they’ve got something to say. In other words: try it out! 3-2-1-Ignition!

Target Groups

• Self-employed, freelancers and entrepreneurs
• Managers of any position
• Marketing and sales staff
• Those who rarely or frequently speak in public
• Professionals who wish to present technical issues in an understandable manner

What is in it for me?

• Increased self-confidence at public appearances
• Professional use equipment / media
• Stronger and more accurate target group orientation
• Effective and truly interesting transfer of knowledge
• Achieve higher levels of motivation and buy in action from your decision-makers
• Confidence in dealing with “problem cases” from the audience
• Make presentations which last

What do I experience?

• Introduction / avoid fears / occasions
• Requirements and expectations
• Preparation and objectives
• Planning and Target Group analysis / preparation / Location, room
• Handling equipment (flipchart, whiteboard, presentation screen, projector, electronic whiteboard, PowerPoint, Keynote, OpenOffice)
• KISS / language and “wishy-washy words”
• Presentation lifecycle / structure
• Hollywood’s 10 commandments
• Interaction with the audience
• Stage fright and Blackouts
• Handouts / documents for the audience
• Authenticity and persuasiveness
• Appearance and behavior
• Role-playing (optional / if requested combined with video analysis)

Communication and Rhetoric

Note: This is an example of our open courses. For local availabilities please ask your local consultant: Contact

Details

Where am I today?

Yes, I’d like to, but, well, I don’t know, really…Maybe I should just forget it!

And here we go again, the 3 main problems; clarity, recognition, comfort zone. How presumptuous of me to expect others will understand what you want to say! The sender of the message is responsible for its quality.

That is the trigger word: responsibility. To take responsibility for your own communication means to be responsible when communicating with others. Communication comes from the Latin word Communicare and means “to share, inform, let participate, do together, unite”.

In this course, you will learn how to get from simple telling to joint action, how to reach people and turn them into partners. If you can improve your communication then you will also improve relationships with others. That is the “cake”. The “topping” is the rhetoric. As such, we will discuss rhetoric from a theoretical and practical perspective.

The poet Friedrich Hebbel once said: “It’s always better to be a little square than a round nothing.”

This is all about precise application in practice – if you want to. For more clarity, understanding and success in your day-to-day private life and professional career.

Target Groups

• Self-employed, freelancers and entrepreneurs
• Managers in any position
• Marketing, sales and service staff
• Meeting managers and negotiators
• All of those who need to communicate a lot
• People who live with other people

What is in it for me?

• Increased self-confidence
• Clearer communication
• Stronger and more partner orientation
• Less difficulty understanding
• Time-saving via goal-oriented meeting management
• Cost savings by eliminating barriers to communication and information hoarding

What do I experience?

• Communication problems / models
• To be honest…
• Reduce resistance to the conversation
• Active listening (steps and techniques)
• Body language (application, deception, incongruity, control)
• Personality and communication behavior
• Ensuring better relationships!
• Question types and their effect
• Feedback (objectives, quality criteria, rules)
• The Harvard principle
• Characteristics of good business discussions and meetings
• Preparation of conversations and meetings
• Rules of negotiation
• Structuring discussions / examples of leading methods
• Yes-But-method
• The other party – which we all know …
• Rhetoric – more than just tricks and rule books
• Main elements and basics of rhetoric
• D = 3W Method
• Role-playing (optional / on request with video analysis)

The Appraisal Interview

Note: This is an example of our open courses. For local availabilities please ask your local consultant: Contact

Details

Where am I today?

The appraisal interview is a central instrument in triggering thought and action. It contributes to the sustainable success of the company and is considered an important instrument in human resource development. If undertaken regularly, it supports the development of its employees, promotes the quality of cooperation and the relationship between staff and supervisor. And this will save your money! There are various types of employee appraisals. In this in-depth workshop, we will handle the goal setting discussion.

You will learn practical methods to perform goal-and success-oriented appraisal interviews with the utmost professionalism and sensitivity.

Target Groups

• High-potentials who want to or are in the process of taking on leadership responsibility
• New and already-existing managers as well as their representatives
• Human resource staff
• Entrepreneurs

What is in it for me?

• Identify development potential in leadership style
• Develop a transparent and improved collaboration
• Increased clarity of purpose
• Strengthening identification with the company
• Higher levels of performance
• Improvement of corporate culture

What do I experience?

• Communication = success
• Authenticity – only the original is real!
• reduce resistance in conversations
• Active listening (steps and techniques)
• Body language and its targeted use
• Needs, desires and goals
• The composition, structure, preparation, implementation and documentation of results
• Basics and dialog
• Understanding and leading
• Deployment environment
• From guarantors of success and corporate residents
• Increasing motivation
• Ttransfer of practice, checklists, worksheets
• Role plays (optional)

A Training

Note: This is an example of our open courses. For local availabilities please ask your local consultant: Contact

Details

Where am I today?

Lost money can be replaceable, lost time is gone forever!

Therefore, people should use their limited time in a controlled and sensible manner. However, it is not that easy! Especially in today’s fast-paced world, we should always be acting on things which are very urgent and important. However, upon closer inspection, it often turns out to be a big waste of time. Additionally, there are a variety of uncontrollable events which can turn our schedules upside down, so that we often have to react rather than act, as a result, we feel overwhelmed and respond with stress. Only those who carefully plan their time and make their own decisions regarding time will have the feeling that that they making sensible use of their time. This means that it is important to take care of the things you can influence yourself By systematically concentrating on time management, you can focus on what is essential. Tasks can be dealt with more efficiently and more effectively. Problems and obstacles can be identified earlier, so that deviations can be corrected with less effort. Unpleasant surprises become rare, a balanced work program can be created and ultimately, tasks are performed with less work than before. As a result, goal achievement can be planned more precisely.

In this seminar, you will be given effective tools with which you can optimize the design of your workflow and help you to monitor what is important so you can expect success. You also identify who your personal time thieves are and how to deal with them.

Target Groups

• People who are less structured in the way they work
• People with multiple activities and must meet deadlines and targets in order to be successful
• People who, in the whole, could be in control of their own plans
• People who work in projects
• Entrepreneurs, self-employed, freelancers
• Leaders at any position
• Young professionals

What is in it for me?

• Gain time
• Better overview
• Greater efficiency and effectiveness
• More success and satisfaction
• The really important things get done
• Goal-oriented activity
• Early detection of problems and potential issues
• Avoidance of stress / more composure
• Locus of control rather than loss of control
• Improving quality of life
• Creating a balance between work, leisure and health

What do I experience?

• Perception of time
• Goals and benefits of time and self-management
• Positive approach to self / situation analysis
• Why are goals so important and how do I set them properly?
• Cycle of success
• Lessons learnt
• Effective planning in periods of time and projects
• Methods of planning
• Importance of prioritizing
• Pareto analysis
• Methods to identify priorities
• Developing good habits
• Identifying and eliminating disrupting factors
• Optimization of work techniques
• Office and workplace organization
• Use of organizational systems
• Coping with the flood of information
• Tips for optimally planning your day
• Discussion / case studies / brainstorming

The Appraisal Interview

Note: This is an example of our open courses. For local availabilities please ask your local consultant: Contact

Details

Where am I today?

The appraisal interview is a central instrument in triggering thought and action. It contributes to the sustainable success of the company and is considered an important instrument in human resource development. If undertaken regularly, it supports the development of its employees, promotes the quality of cooperation and the relationship between staff and supervisor. And this will save your money! There are various types of employee appraisals. In this in-depth workshop, we will handle the goal setting discussion.

You will learn practical methods to perform goal-and success-oriented appraisal interviews with the utmost professionalism and sensitivity.

Target Groups

• High-potentials who want to or are in the process of taking on leadership responsibility
• New and already-existing managers as well as their representatives
• Human resource staff
• Entrepreneurs

What is in it for me?

• Identify development potential in leadership style
• Develop a transparent and improved collaboration
• Increased clarity of purpose
• Strengthening identification with the company
• Higher levels of performance
• Improvement of corporate culture

What do I experience?

• Communication = success
• Authenticity – only the original is real!
• reduce resistance in conversations
• Active listening (steps and techniques)
• Body language and its targeted use
• Needs, desires and goals
• The composition, structure, preparation, implementation and documentation of results
• Basics and dialog
• Understanding and leading
• Deployment environment
• From guarantors of success and corporate residents
• Increasing motivation
• Ttransfer of practice, checklists, worksheets
• Role plays (optional)