Communication Skills

Global DiVision can give you training on how to quickly get to the point in discussions, presentations and negotiations in order to fully achieve your goals.

Where am I today?
Because of your position, you want to be capable of forward thinking quickly, communicating creatively in a meeting or presentation, even under pressure.

What is in it for me?
Our training gives you the tools to develop your performance and your communication skills. You will learn to operate in unfamiliar situations, to think under pressure, to use your voice and body language consciously, to act confidently and to get your messages across more clearly.

Which methods do we apply?
In smaller groups, your trainer will combine a variety of practical exercises with feedback from the other students. During the day, you can expect a mixture of theory and practice. You can take away the best and immediately apply this knowledge.

What do I experience?

  • Your breathing
  • The power of your voice
  • Your body language
  • Your ability to actively listen, to observe and respond appropriately
  • Improvisation and creative thinking
  • Coaching for personal power
  • Situational games
  • Your personal action plan

How much time do I invest?
1 day

Where am I today?
As a small department or group of three to twelve people, you want to develop creative ideas and integrate them into your business processes.

What is in it for me?
After resources have been allocated, you will develop innovative ideas and focus on integrating them in the in the business concepts of your company. Communication and working relationships in your team are based on a strong mutual understanding and knowledge of the capabilities of others. You communicate regularly with each other and are capable of directing activity and learning from them.

What do I experience?

  • Status Quo analysis
  • Definition of performance expectations
  • Increasing creativity
  • Identifying the pre-requisites for implementing your ideas in business concepts
  • Developing communication within the team and with third parties
  • Developing methods for innovation for your team
  • Evaluation and design of action plans for ongoing processes

How much time do I invest?
Design of the seminar and duration depends on the client’s specific requirements and needs.

Where am I today?
As a group or team consisting of five to 12 employees, you want to learn to apply methods for concentrated and goal-oriented cooperation.

What is in it for me?
The course will guide you in setting priorities and being able to organize and allocate tasks more accurately in order to achieve previously-defined shared goals.

Which methods do we apply?
Your team will learn to use tools which will enable continuous self-analysis and development.

What do I experience?

  • Defining the initial situation and the individual expectations of team work
  • Implementation of tools to enhance effectiveness, e.g. for planning and for weighting/emphasis
  • Mutual understanding as a basis for ongoing analysis and continuous development
  • Team communication
  • Evaluation and creating an action plan to implement ongoing team tasks

How much time do I invest?
Design of the seminar and duration depends on the client’s specific requirements and needs.

Where am I today?
Part of your role is to remind your company’s customers of outstanding overdue receivables or outstanding balances/invoices, either in writing or by phone.

What is in it for me?
Besides having the appropriate structures, you will not only understand the debtor but also gain an understanding of the current situation. This will result in a more effective management of receivables. Therefore, in this seminar, you will not only learn to protect the balance of your business, but also to avoid negatively affecting the good relationship with your customers.

Which methods do we apply?
Reminders for key accounts require a completely different approach than for one-off transactions. Therefore, the theoretical and practical modules of the course will go into the current tasks of the participants and will take into account their relationships with debtors. You will receive materials to use as a basis for further development that also can be directly applied in the workplace.

What do I experience?

  • Targeted and service-oriented communication
  • Effective debt collection notices
  • Effective debt collection by phone
  • Building understanding and effective objection handling
  • Negotiation techniques which account for interpersonal aspects
  • Design your personal action plan

How much time do I invest?
1 day

Where am I today?
As a department or office manager, foreman or business manager you want to improve your leadership skills in the areas of production, management, purchasing, sales or service.

What is in it for me?
At Global DiVision, we share with you a common view of contemporary leadership and train you in areas such as defining goals, delegating tasks, motivation and success-oriented communication with employees and teams. By enrolling in this course, an opportunity will open up for you to build a network with other managers.

Which methods do we apply?
Exchanging experiences, discussions, group work with concrete cases and contributions by the facilitator will be the foundation on which you will learn to find new solutions for leadership-oriented challenges. At the end of the course, you will have developed a specific action plan to meet your needs.

What do I experience?

  • What is expected of leaders?
  • Setting goals, delegating tasks, making decisions based on the situation
  • Motivating yourself and employees
  • Modern Leadership versus traditional management
  • Efficiently communicating and conducting meetings
  • Staff development
  • Assess and develop personal assertiveness
  • Self-development plan

How much time do I invest?
3 days

Where am I today?
Because of your managerial role, you not only want to assess yourself better, but find ways to learn more about the needs and motifs of your employees.

What is in it for me?
Global DiVision transfers knowledge on how to identify the response patterns and needs of your employees and synchronize them with your own. You will learn how to effectively communicate with different types of employees, to motivate them and to delegate tasks based on performance. A pre-requisite of this will be to analyze your own leadership style based upon a 360-degree profile and to recognize how you are perceived by others.

Which methods do we apply?
Exchanging experiences, discussion, group work and presentations by the trainer are the underlying foundation. During the course, you will work on leadership challenges based on concrete employee case studies; you will learn to apply psychological frameworks and will develop action plans after each module.

What do I experience?

  • How can knowledge of behavioral psychology help you in your management role?
  • Strengths and weaknesses: analysis and interpretation of your personality profile and the possible consequences in developing your leadership skills
  • The perception of others: What can you interpret from the words and body language of your employees?
  • Identifying strengths, weaknesses and needs of different kinds of employees and identifying strategies for communication, and developing their motivation and guidance
  • Response patterns, conflicts and defense mechanisms: dealing with “difficult” people
  • 360-degree profile: How you perceive your environment and what you can learn from it
  • Concrete training of management situations and employee appraisals
  • Transferring course content into practice: How to take the learned back to your job
  • Personal Development Plan

How much time do I invest?
2 modules ( 2 x 2 days)

Where am I today?
You want to communicate as efficiently as possible internally and with external customers in writing in order to achieve goals and maintain contacts.

What is in it for me?
This seminar, held at Global DiVision, will make you more aware of language and new ideas for correspondence that has impact for your customer. We will strengthen your sense of style for writing in the digital world as well as the analog media. Furthermore, we will provide suggestions for communicating in a easily understood and modern language.

Which methods do we apply?
Based on participants’ own materials, the seminar will continuously move between theory and practice. It will help to familiarize yourself with the current rules of modern language and punctuation and will demonstrate through various exercises what you can expand on and what makes sense to continue to work on.

What do I experience?

  • The principles of written communication
  • Accurate formulation of messages
  • Smartly selecting media
  • The grammatically correct language
  • Structuring text cleanly
  • Your personal action plan

How much time do I invest?
1 day

Where am I today?
You are aware that conflicts cannot be avoided in our day-to-day work. They might poison the working environment. You want disagreements and differences of opinion to be clarified and addressed constructively, so that cooperation remains intact and can be improved. You also want to evaluate and improve your own conflict resolution style. You want to learn to constructively and effectively resolve conflicts.

What is in it for me?
This seminar will give you an understanding of the key factors belonging to successful and less successful communication. You will learn to reflect on your own understanding of conflict and recognize positive aspects within the concept of conflict.

Which methods do we apply?
This course provides a good mix of underlying knowledge and direct practical application. You will experience tasks, exercises and discussions as well as photo and video examples and scenario exercises, and practice various kinds of situations. Case studies will be used so that you can objectively resolve conflicts and de-escalate them with easy to use methods.

What do I experience?

  • Conflict traits & types of conflict
  • Conflict levels and steps
  • Body Language
  • Dealing with conflict
  • Me-messages vs. you-Messages
  • Killer phrases/thought-terminating clichés
  • Resolving conflict situations
  • Power and dominance behavior
  • Emotions and conflicts
  • 4 steps how to de-escalate
  • Problem analysis
  • Resolving conflicts in a group
  • Constructive criticism
  • Personal action plan

How much time do I invest?
2 days

Neuro-linguistic Programming I

Where am I today?
As a Manager, or in an operational role at any level, it is important to act in the company’s interest and by communicating clearly to get what’s available from the person you are communicating with.

What is in it for me?
In this course, you will learn to act in a controlled manner in familiar or even difficult conversational situations. You will practice communication techniques which will help you to come across as sympathetic in discussions. On the other hand it will enable you to achieve realistic objectives during your meetings.

Which methods do we apply?
Neuro-linguistic Programming is a set of communication techniques and patterns for analysis and perception. You will analyze the reactions of your opposite partners to particular stimuli and “program” new reactions. During training, this will happen after discussions and dialogues by studying in supervision groups of only two or three people. We will be basing it on your individual life situation and finding ways of improvement by optimizing success-oriented communication.

What do I experience?

  • History, facts and opinions on Neuro-linguistic Programming
  • Setting realistic goals
  • Asking precise questions, analyzing responses
  • How to utilize and modify the other party’s reactions
  • Acting upon reservations
  • Communication cycles
  • Personal action plan

How much time do I invest?
3 days

Where am I today?
As a manager with personnel responsibility, you need to expand your toolbox for goal-oriented appraisal interviews.

What is in it for me?
We will be preparing you for the typical challenges and pitfalls which will be awaiting you between the employment and contract termination discussions. Together, we will learn how criticism can be perceived without demoralize. You will learn how to prepare employees to accept more responsibility and to act independently, as well as to conduct development conversations in such a way that both partners can actively participate.

Which methods do we apply?
Experience, discussions, group work and the contributions by the facilitator. Throughout the course, you will work with case studies from your own employees and, as a result, will be able to find new solutions for your individual appraisal situations. The result will be your own specific action plans at the end of the course.

What do I experience?

  • Standard situations in appraisal interviews and the role you play
  • Preparation, implementation and pitfalls
  • Goal-oriented questions and answers
  • How to actively involve employees in development appraisals
  • Delegating responsibilities and monitoring results
  • Difficult conversations and managing conflict
  • How to talk to employees with various cultural backgrounds?
  • Developing action plans and goals
  • Developing your own action plan

How much time do I invest?
2 days

Where am I today?
When the phone rings, whether you are working at the reception, service or office, it is one of your duties as an employee to represent your company.

What is in it for me?
This Global DiVision course will prepare you to answer incoming calls in a friendly and efficient manner and to present the company’s image to the outside world. We will show you how you communicate well with customers in a way that will make them glad to call you again.

Which methods do we apply?
The seminar is divided into sections. Some sections will transfer knowledge. Other sections will be based on the facilitator’s experience. General telephone exercises and case studies are part of the learning process and you can immediately use what you have learned on the phone to practice. Participants’ experience and their individual circumstances are also taken into consideration.

What do I experience?

  • Telephone techniques and proper operation of the phone
  • Achieving results with service awareness
  • Techniques of effective communication
  • Confident tackling of objections and complaints
  • Empathy on the phone
  • Personal action plan

How much time do I invest?
1 day

Where am I today?
If you need to present projects, products, services, ideas or your vision to small or larger groups, you will require the appropriate assertiveness in order to be successful. This seminar, therefore, not only targets managers but all inexperienced or even experienced speakers. They might be involved in purchasing or selling, secretarial services or consulting roles.

What is in it for me?
Global DiVision will turn you into a speaker which keeps the audience alert. Our practical tools can be applied immediately and you will see an improvement in your confidence when presenting to a group of listeners.

Which methods do we apply?
Except for brief contributions from the facilitator, you will usually be required to step up and get personal feedback on your strengths and weaknesses from the other participants. In order to provide useful tips for your personal development in the role of a presenter/speaker, all exercises will be captured on camera.

What do I experience?

  • Definition of objectives and Target Groups
  • Prepare creative presentations
  • The art of motivating the audience with visual aids
  • Avoid losing your thread when responding to interruptions, questions and objections
  • Voice, body language and eye contact
  • Personal action plan

How much time do I invest?
3 days

Where am I today?
As a member of the sales team or as part of your secretarial work, your task is to make appointments with existing or potential customers and business partners.

What is in it for me?
With the knowledge from our course, you will not only be able to arrange more sales and appointments, you will also be able to ensure that they are at a much higher level, with previously communicated content and agenda.

Which methods do we apply?
The seminar is divided into sections. Some will transfer knowledge, whilst others will be based on the facilitator’s experience. General telephone exercises and case studies are part of the learning process and you can immediately begin to put what you have learned on the phone to practice. Participants’ experience and their individual circumstances are also taken into consideration.

What do I experience?

  • Telephone techniques and proper operation of the phone
  • Your attitude is the key factor in your success
  • Preparing for systematic phone calls
  • Confident tackling of objections
  • Motivating customers to agree to appointments
  • Empathy on the phone
  • Personal action plan

How much time do I invest?
1 day

Where am I today?
As purchaser or seller, sales manager or key account manager, you are responsible for negotiating professionally and ethically.

What is in it for me?
You will learn the rules of a negotiatiing technique which will give you a high degree of self-confidence and motivation and with which you can develop an understanding of your customer and close contracts with the best possible terms. Learn to professionally create win-win situations in relationship and partnership contracts.

Which methods do we apply?
The seminar is divided into sections which combines knowledge transfer and a practical introduction to negotiating. Case studies are part of the learning process. By considering the participants’ experience and their individual circumstances, the facilitator guarantees that learning can be transferred directly into the daily workplace.

What do I experience?

  • The main differences between meetings and negotiations
  • Phases of negotiation
  • Strategy and tactics of good negotiation
  • Preparation, planning and self-motivation
  • Psychological factors and strengths of your negotiating position
  • How to consider financial aspects appropriately
  • Training based on case studies right up to closing of negotiations • The importance of interpersonal factors
  • Drafting your personal action plan

How much time do I invest?
3 days

Where am I today?
You’re experienced in selling ideas, goods, services or projects and want to increase your probability of success by learning the ability to understand the psychological motives of buying.

What is in it for me?
This seminar will enable you to assess the expectations of customers and the role which you play. You will improve your ability to differentiate between various types of customer by building trust based on goal-oriented communication.

Which methods do we apply?
The introduction to a psychological behavioral model not only leads to a more detailed look at your customer, but also to a better self-assessment. Discussions and contributions by the facilitator bring knowledge and practice together. Exercises based on case studies are used in order to get the highest level of personal commitment in the course. In practice, this training will help you to experience a significant difference in your sales performance.

What do I experience?

  • Question: What does your most difficult customer expect from you?
  • It is you that creates confidence!
  • Gestures, body language, language: That’s how you “read” your customers
  • Psychology: Learn more about what drives your customer
  • Types: The sales strategy needs to match your customers needs
  • Similarities: Understand what your profile and that of your customer have in common
  • Communication: Speak the language of your customers
  • Make a plan

How much time do I invest?
This course is split into two modules, initially with three days in a row followed by an additional training day (3 days + 1 day).

Where am I today?
You want to convey messages by telling stories, for example in presentations or in dialog with business partners, without losing yourself in your own stories.

What is in it for me?
You will see how the storyteller puts effective tools to good use in order to transfer ideas and messages. Based on the fact, that you perceive the environment around you as inspiring material. You will learn to structure the content of your message and to communicate it with stimulating effect.

What do I experience?

  • Find theme and prepare story
  • Techniques and timing
  • Visualizing words
  • Present the theme and content with enthusiasm and energy
  • Make a plan

How much time do I invest?
Design seminar content and duration based on your current needs.

Request Course on this Topic

In addition to the open seminars which can be booked (dates below on this page), we differentiate between two other types of services which could be planned for your premises or at a venue of your choice. Our project management will gladly assist in finding and booking the right venues and appropriate settings. By clicking on the following links, you will find detailed information about the respective scope of services:

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