Leadership & Management

eminars by Global DiVision will provide the knowledge and the corresponding tools to optimize both your performance and your results, as well that of your employees.

Where am I today?
As an assistant or secretary, you work independently and autonomously organize your daily work. Some of your responsibilities include not only taking the burden off your colleagues or superiors but also acting on their behalf.

What is in it for me?
This seminar is based on the “assistant and secretary I” program. Psychology and communication are at the center in order to handle your working partners better. You will be trained to act more efficiently and purposefully and will learn to deal with difficult situations and people.

Which methods do we apply?
Participants will take on the active part of this intensive course. Using dialogue, individual exercises and simultaneous reflection, you will get a clear picture of yourself as a person and as a work colleague.

What do I experience?

  • Inventory of your role and your psychological drives at work as an assistant or secretary
  • Your assertiveness in verbal and nonverbal communication
  • Your strengths and workplace: How effective do you work?
  • Performing tasks: How efficiently can you delegate?
  • Your own authority: How do you solve problems for yourself and others?
  • Diplomacy and leadership – even in contact with third parties
  • The human factor
  • Personal implementation plan

How much time do I invest?
3 days

Where am I today?
In your leadership position, you are responsible for corporate policy, over-arching corporate goals and perhaps the results of multiple departments or divisions.

What is in it for me?
360-degree perspective of your person and your leadership style to give you a clear self-perception and external image of yourself. You are aware which positive changes in your skill set will help you to develop your department, business unit or to strategically plan and implement your organization.

Which methods do we apply?
Global DiVision has combined short presentations, exercises and dialogue with visits by exciting guest speakers and presenters. Taking a look at a few case studies from participants will stimulate discussion on leadership and business development issues. During the course, we will provide individual coaching upon request.

What do I experience?

  • What are current and future expectations of leaders?
  • The importance of strategic leadership, assertiveness and personal authority
  • 360-degree feedback of your profile and leadership style
  • Motivating and developing staff
  • Making decisions and delegating tasks
  • Managing change and managing conflict
  • Planning and managing events
  • The leader as coach and mentor
  • Planning for your own development

How much time do I invest?
3 days

Where am I today?
You are a seasoned executive and want to share your experience and knowledge as a senior manager.

What is in it for me?
We will present leadership models which will inspire and motivate your employees better. As such, you will obtain the knowledge and the toolset with which you can help your team or company to achieve better results.

Which methods do we apply?
In addition to a combination of dialogue, discussions, contributions by the facilitator and group work with specific examples, in this course you will work on solutions to your leadership challenges. At the end of the course, you will return to your job with specific action plans.

What do I experience?

  • your leadership role and the needs of leadership in the organization
  • Motivation and development of staff
  • Dealing with situations and values
  • Development phases in team work and team leadership
  • Feedback, communication and conflict management
  • Avoiding stress and improving the work environment
  • Fundamentals of coaching
  • Self-development plan

How much time do I invest?
2 days

Where am I today?
As a department or office manager, foreman or business manager you want to improve your leadership skills in the areas of production, management, purchasing, sales or service.

What is in it for me?
At Global DiVision, we share with you a common view of contemporary leadership and train you in areas such as defining goals, delegating tasks, motivation and success-oriented communication with employees and teams. By enrolling in this course, an opportunity will open up for you to build a network with other managers.

Which methods do we apply?
Exchanging experiences, discussions, group work with concrete cases and contributions by the facilitator will be the foundation on which you will learn to find new solutions for leadership-oriented challenges. At the end of the course, you will have developed a specific action plan to meet your needs.

What do I experience?

  • What is expected of leaders?
  • Setting goals, delegating tasks, making decisions based on the situation
  • Motivating yourself and employees
  • Modern Leadership versus traditional management
  • Efficiently communicating and conducting meetings
  • Staff development
  • Assess and develop personal assertiveness
  • Self-development plan

How much time do I invest?
3 days

Where am I today?
You want to help your employees to discover their own potential, to develop it, and to work with more commitment and responsibility towards previously-defined goals. Additionally, you want to complement your own skills as a leader, or project manager in different areas, with the tools you need for successful coaching.

What is in it for me?
Our trainers, without exception, all experienced and in many cases, even certified coaches – will tell you with which techniques they work and how they motivate others. You will learn how to successfully transfer knowledge and methods and will have the opportunity to transfer solutions from your own workplace to your own case studies.

Which methods do we apply?
In this seminar, your activity will be required. With dialogue, discussions, contributions by the facilitator and specific case studies, you will be prepared for your role as coach during the course itself. You can expect to see the role as coach from both perspectives, by take on the role of the coach yourself, as well as taking the position of the coachee or the neutral observer.

What do I experience?

  • Introduction to coaching and the responsibilities of coaches
  • Basic principles, questions and listening techniques
  • The psychology of coaching
  • How a leader becomes a coach
  • Practical exercises with feedback
  • Drafting your personal action plan

How much time do I invest?
2 days

Where am I today?
Because of your managerial role, you not only want to assess yourself better, but find ways to learn more about the needs and motifs of your employees.

What is in it for me?
Global DiVision transfers knowledge on how to identify the response patterns and needs of your employees and synchronize them with your own. You will learn how to effectively communicate with different types of employees, to motivate them and to delegate tasks based on performance. A pre-requisite of this will be to analyze your own leadership style based upon a 360-degree profile and to recognize how you are perceived by others.

Which methods do we apply?
Exchanging experiences, discussion, group work and presentations by the trainer are the underlying foundation. During the course, you will work on leadership challenges based on concrete employee case studies; you will learn to apply psychological frameworks and will develop action plans after each module.

What do I experience?

  • How can knowledge of behavioral psychology help you in your management role?
  • Strengths and weaknesses: analysis and interpretation of your personality profile and the possible consequences in developing your leadership skills
  • The perception of others: What can you interpret from the words and body language of your employees?
  • Identifying strengths, weaknesses and needs of different kinds of employees and identifying strategies for communication, and developing their motivation and guidance
  • Response patterns, conflicts and defense mechanisms: dealing with “difficult” people
  • 360-degree profile: How you perceive your environment and what you can learn from it
  • Concrete training of management situations and employee appraisals
  • Transferring course content into practice: How to take the learned back to your job
  • Personal Development Plan

How much time do I invest?
2 modules ( 2 x 2 days)

Where am I today?
As a manager with personnel responsibility, you need to expand your toolbox for goal-oriented appraisal interviews.

What is in it for me?
We will be preparing you for the typical challenges and pitfalls which will be awaiting you between the employment and contract termination discussions. Together, we will learn how criticism can be perceived without demoralize. You will learn how to prepare employees to accept more responsibility and to act independently, as well as to conduct development conversations in such a way that both partners can actively participate.

Which methods do we apply?
Experience, discussions, group work and the contributions by the facilitator. Throughout the course, you will work with case studies from your own employees and, as a result, will be able to find new solutions for your individual appraisal situations. The result will be your own specific action plans at the end of the course.

What do I experience?

  • Standard situations in appraisal interviews and the role you play
  • Preparation, implementation and pitfalls
  • Goal-oriented questions and answers
  • How to actively involve employees in development appraisals
  • Delegating responsibilities and monitoring results
  • Difficult conversations and managing conflict
  • How to talk to employees with various cultural backgrounds?
  • Developing action plans and goals
  • Developing your own action plan

How much time do I invest?
2 days

Where am I today?
In order to get involved in project management or to build upon previously-gained experience, you need practical guidance and tools for effective planning and implementation.

What is in it for me?
The course teaches what is important, when special attention is required, and of course, how you can control your projects easier and more successfully in the future. What you learn at Global DiVision, can be transferred immediately to your workplace.

Which methods do we apply?
The exciting combination of experience, contributions by the facilitator, discussions and individual exercises in the group, will make you aware of the opportunities and challenges of project management.

What do I experience?

  • Stations, milestones and tasks for projects and project management
  • Activities and communication plan, making decisions, identifying risks and taking interests into account
  • Planning tools, time and human resource management
  • Using resources and information properly
  • Accompanying projects, closing and following up
  • Personal action plan

How much time do I invest?
2 days

Where am I today?
You already have responsibilities in project management and want to achieve more through closer cooperation within the team as well as more efficient internal and external communication.

What is in it for me?
Global DiVision strengthens your leadership skills and prepares you to motivate employees in a creative and more efficient work environment. With a new understanding of the key details of project management, you will see the differences in the team as strength and as a basis for optimal results.

Which methods do we apply?
An exciting combination of experience, contributions by the facilitator, discussions and individual exercises in the group will make you aware of the opportunities and challenges of project management.

What do I experience?

  • Project management is more than a management task
  • Defining goals, motivating others
  • Managing expectations with situational leadership and resolving conflicts
  • Bringing together different types of participants and preparing decisions
  • Composition and phases in an optimal project group
  • Your role in the various phases of the project
  • Personal development plan

How much time do I invest?
2 days

Where am I today?
Stress can be a day-to-day cause of anxiety for managers as well as for many employees in private and public organizations. Identify symptoms and making the right choices early. To avoid serious health problems such as burn-out syndrome there are important steps to take and significant challenges in protecting against the consequences in the workplace.

What is in it for me?
Global DiVision will show you methods which will help you to deal with day-to-day stress. You will learn to recognize your own stress level and free up resources to manage it. By using the correct techniques you will be able cope with unnerving situations whether at work or in private life which will result in getting stress under control before it gets control over you.

Which methods do we apply?
You will be the focus of a course which also includes exchanging of experience, contributions by the facilitator, discussions and individual exercises.

What do I experience?

  • What is stress and how can I recognize its signs?
  • Your own stress management profile: How do I deal with stress?
  • Coping with stress in everyday life
  • Personal effectiveness, workaholism and your own attitude
  • Mental coaching
  • Personal action plan

How much time do I invest?
2 days

Where am I today?
You work for e.g. a call center, a tele-marketing or a customer service department, or are involved in the coaching of a team which has inbound and outbound calling responsibilities.

What is in it for me?
With Global DiVision, you will learn proven processes how to select staff and communicate goals which motivate individuals and groups, as well as individual coaching techniques.

Which methods do we apply?
This course, which is spread out over several days, will use relevant examples from the workplace on top of basic knowledge. Based on case studies and exercises, you will be confident in using the necessary management tools and applying them in everyday life. Your trainer will take individual experience and differences within the group into account.

What do I experience?

  • Achieve results with individual leadership style
  • Motivation through communication: results oriented management of telephone teams
  • The team as a success factor: Putting the telephone team together properly
  • Coaching as an effective management tool
  • Setting goals with employees and planning time resources
  • Interpersonal relationships
  • Personal action plan

How much time do I invest?
3 days

Where am I today?
As a manager or project manager with several years of experience, your role includes planning and implementing change processes within an organization, a business unit or department.

What is in it for me?
Global DiVision optimizes your ability to deal with the leadership and psychological challenges which occur in a change processes. You can improve your skills and gain additional confidence in dealing with various tools which can be used based on your individual needs.

Which methods do we apply?
Experience, facilitator contributions, discussions and group work based on case studies will open your eyes to new approaches. Your individual task will be a challenge for all participants while working on their own specific action plans.

What do I experience?

  • The resistance to change and the art of motivation
  • Communicating the meaning and content of changes in a goal-oriented a manner
  • The 6 steps of change
  • Implementing change processes whilst considering potential pitfalls
  • Stages of development and conflict resolution
  • Personal action plan

How much time do I invest?
2 days

Where am I today?
For example, as a sales, district or area manager, you’re responsible for the results of one or more external teams to which you do not have daily contact.

What is in it for me?
Global DiVision’s field sales management methods will give you a clear picture of tasks and will improve your skills in the areas of communication and motivation. You will learn to set team priorities, to delegate properly and to coach employees.

Which methods do we apply?
Your Global DiVision coach is himself an experienced sales manager. His experience, as well as exchanging experience with other participants, group work and solving individual exercises will give you knowledge and the ability to transfer what you have learned to the workplace.

What do I experience?

  • Managing sales with authority and professionalism
  • Effective communication, leadership and motivation of external teams
  • Delegating tasks, controlling assignments
  • Effective sales meetings
  • Recognizing potential and coaching employees
  • Solving problems, resolving conflicts
  • Developing a personal action plan

How much time do I invest?
3 days

Where am I today?
In your day-to-day work you feel as if you are running out of time but want to achieve more, to tackle new tasks and to create time for new developments.

What is in it for me?
Global DiVision will write your individual effectiveness profile. We will help you to get familiar with the tools and methods which will allow you to create capacity in order to make the most of your personal resources and to simultaneously ensure that you are perceived by colleagues and employees as efficient.

Which methods do we apply?
This particularly intensive seminar combines experience, discussions and contributions by the facilitator with practical exercises and group work. In order to apply your training results at home, we will develop a personal action plan based on your effectiveness profile.

What do I experience?

  • How will you cope with time based on your old habits?
  • How do you organize your tasks?
  • Efficient time analysis and elaboration of work plans
  • Dealing with interruptions, emails, tasks and workplace organization
  • Planning meetings in a time-oriented manner
  • Delegating responsibility
  • Your role in the team
  • Your personal action plan

How much time do I invest?
2 days

Request Course on this Topic

In addition to the open seminars which can be booked (dates below on this page), we differentiate between two other types of services which could be planned for your premises or at a venue of your choice. Our project management will gladly assist in finding and booking the right venues and appropriate settings. By clicking on the following links, you will find detailed information about the respective scope of services:

Inhouse-Premium
Inhouse-Standard

Fields marked with * are required!


















* I / We agree that the above data will be electronically collected and stored. I / We have taken note of the privacy policy.
We require the data marked as mandatory in order to contact you and to send you the requested information. If you send us further information, this is done on a voluntary basis.
The data will only be used for the purpose of processing and answering your specific request. You can revoke this consent at any time by message to us. In case of cancellation, your data will be deleted immediately, as long as legal regulations do not only provide for the blocking of the data. For more information, please see our privacy policy.