Kommunikation

Where am I today?
Part of your role is to remind your company’s customers of outstanding overdue receivables or outstanding balances/invoices, either in writing or by phone.

What is in it for me?
Besides having the appropriate structures, you will not only understand the debtor but also gain an understanding of the current situation. This will result in a more effective management of receivables. Therefore, in this seminar, you will not only learn to protect the balance of your business, but also to avoid negatively affecting the good relationship with your customers.

Which methods do we apply?
Reminders for key accounts require a completely different approach than for one-off transactions. Therefore, the theoretical and practical modules of the course will go into the current tasks of the participants and will take into account their relationships with debtors. You will receive materials to use as a basis for further development that also can be directly applied in the workplace.

What do I experience?

  • Targeted and service-oriented communication
  • Effective debt collection notices
  • Effective debt collection by phone
  • Building understanding and effective objection handling
  • Negotiation techniques which account for interpersonal aspects
  • Design your personal action plan

How much time do I invest?
1 day

Where am I today?
You want to communicate as efficiently as possible internally and with external customers in writing in order to achieve goals and maintain contacts.

What is in it for me?
This seminar, held at Global DiVision, will make you more aware of language and new ideas for correspondence that has impact for your customer. We will strengthen your sense of style for writing in the digital world as well as the analog media. Furthermore, we will provide suggestions for communicating in a easily understood and modern language.

Which methods do we apply?
Based on participants’ own materials, the seminar will continuously move between theory and practice. It will help to familiarize yourself with the current rules of modern language and punctuation and will demonstrate through various exercises what you can expand on and what makes sense to continue to work on.

What do I experience?

  • The principles of written communication
  • Accurate formulation of messages
  • Smartly selecting media
  • The grammatically correct language
  • Structuring text cleanly
  • Your personal action plan

How much time do I invest?
1 day

Where am I today?
You are aware that conflicts cannot be avoided in our day-to-day work. They might poison the working environment. You want disagreements and differences of opinion to be clarified and addressed constructively, so that cooperation remains intact and can be improved. You also want to evaluate and improve your own conflict resolution style. You want to learn to constructively and effectively resolve conflicts.

What is in it for me?
This seminar will give you an understanding of the key factors belonging to successful and less successful communication. You will learn to reflect on your own understanding of conflict and recognize positive aspects within the concept of conflict.

Which methods do we apply?
This course provides a good mix of underlying knowledge and direct practical application. You will experience tasks, exercises and discussions as well as photo and video examples and scenario exercises, and practice various kinds of situations. Case studies will be used so that you can objectively resolve conflicts and de-escalate them with easy to use methods.

What do I experience?

  • Conflict traits & types of conflict
  • Conflict levels and steps
  • Body Language
  • Dealing with conflict
  • Me-messages vs. you-Messages
  • Killer phrases/thought-terminating clichés
  • Resolving conflict situations
  • Power and dominance behavior
  • Emotions and conflicts
  • 4 steps how to de-escalate
  • Problem analysis
  • Resolving conflicts in a group
  • Constructive criticism
  • Personal action plan

How much time do I invest?
2 days

Neuro-linguistic Programming I

Where am I today?
As a Manager, or in an operational role at any level, it is important to act in the company’s interest and by communicating clearly to get what’s available from the person you are communicating with.

What is in it for me?
In this course, you will learn to act in a controlled manner in familiar or even difficult conversational situations. You will practice communication techniques which will help you to come across as sympathetic in discussions. On the other hand it will enable you to achieve realistic objectives during your meetings.

Which methods do we apply?
Neuro-linguistic Programming is a set of communication techniques and patterns for analysis and perception. You will analyze the reactions of your opposite partners to particular stimuli and “program” new reactions. During training, this will happen after discussions and dialogues by studying in supervision groups of only two or three people. We will be basing it on your individual life situation and finding ways of improvement by optimizing success-oriented communication.

What do I experience?

  • History, facts and opinions on Neuro-linguistic Programming
  • Setting realistic goals
  • Asking precise questions, analyzing responses
  • How to utilize and modify the other party’s reactions
  • Acting upon reservations
  • Communication cycles
  • Personal action plan

How much time do I invest?
3 days

Where am I today?
As a manager with personnel responsibility, you need to expand your toolbox for goal-oriented appraisal interviews.

What is in it for me?
We will be preparing you for the typical challenges and pitfalls which will be awaiting you between the employment and contract termination discussions. Together, we will learn how criticism can be perceived without demoralize. You will learn how to prepare employees to accept more responsibility and to act independently, as well as to conduct development conversations in such a way that both partners can actively participate.

Which methods do we apply?
Experience, discussions, group work and the contributions by the facilitator. Throughout the course, you will work with case studies from your own employees and, as a result, will be able to find new solutions for your individual appraisal situations. The result will be your own specific action plans at the end of the course.

What do I experience?

  • Standard situations in appraisal interviews and the role you play
  • Preparation, implementation and pitfalls
  • Goal-oriented questions and answers
  • How to actively involve employees in development appraisals
  • Delegating responsibilities and monitoring results
  • Difficult conversations and managing conflict
  • How to talk to employees with various cultural backgrounds?
  • Developing action plans and goals
  • Developing your own action plan

How much time do I invest?
2 days

Where am I today?
When the phone rings, whether you are working at the reception, service or office, it is one of your duties as an employee to represent your company.

What is in it for me?
This Global DiVision course will prepare you to answer incoming calls in a friendly and efficient manner and to present the company’s image to the outside world. We will show you how you communicate well with customers in a way that will make them glad to call you again.

Which methods do we apply?
The seminar is divided into sections. Some sections will transfer knowledge. Other sections will be based on the facilitator’s experience. General telephone exercises and case studies are part of the learning process and you can immediately use what you have learned on the phone to practice. Participants’ experience and their individual circumstances are also taken into consideration.

What do I experience?

  • Telephone techniques and proper operation of the phone
  • Achieving results with service awareness
  • Techniques of effective communication
  • Confident tackling of objections and complaints
  • Empathy on the phone
  • Personal action plan

How much time do I invest?
1 day

Where am I today?
If you need to present projects, products, services, ideas or your vision to small or larger groups, you will require the appropriate assertiveness in order to be successful. This seminar, therefore, not only targets managers but all inexperienced or even experienced speakers. They might be involved in purchasing or selling, secretarial services or consulting roles.

What is in it for me?
Global DiVision will turn you into a speaker which keeps the audience alert. Our practical tools can be applied immediately and you will see an improvement in your confidence when presenting to a group of listeners.

Which methods do we apply?
Except for brief contributions from the facilitator, you will usually be required to step up and get personal feedback on your strengths and weaknesses from the other participants. In order to provide useful tips for your personal development in the role of a presenter/speaker, all exercises will be captured on camera.

What do I experience?

  • Definition of objectives and Target Groups
  • Prepare creative presentations
  • The art of motivating the audience with visual aids
  • Avoid losing your thread when responding to interruptions, questions and objections
  • Voice, body language and eye contact
  • Personal action plan

How much time do I invest?
3 days

Where am I today?
As purchaser or seller, sales manager or key account manager, you are responsible for negotiating professionally and ethically.

What is in it for me?
You will learn the rules of a negotiatiing technique which will give you a high degree of self-confidence and motivation and with which you can develop an understanding of your customer and close contracts with the best possible terms. Learn to professionally create win-win situations in relationship and partnership contracts.

Which methods do we apply?
The seminar is divided into sections which combines knowledge transfer and a practical introduction to negotiating. Case studies are part of the learning process. By considering the participants’ experience and their individual circumstances, the facilitator guarantees that learning can be transferred directly into the daily workplace.

What do I experience?

  • The main differences between meetings and negotiations
  • Phases of negotiation
  • Strategy and tactics of good negotiation
  • Preparation, planning and self-motivation
  • Psychological factors and strengths of your negotiating position
  • How to consider financial aspects appropriately
  • Training based on case studies right up to closing of negotiations • The importance of interpersonal factors
  • Drafting your personal action plan

How much time do I invest?
3 days

Where am I today?
You want to convey messages by telling stories, for example in presentations or in dialog with business partners, without losing yourself in your own stories.

What is in it for me?
You will see how the storyteller puts effective tools to good use in order to transfer ideas and messages. Based on the fact, that you perceive the environment around you as inspiring material. You will learn to structure the content of your message and to communicate it with stimulating effect.

What do I experience?

  • Find theme and prepare story
  • Techniques and timing
  • Visualizing words
  • Present the theme and content with enthusiasm and energy
  • Make a plan

How much time do I invest?
Design seminar content and duration based on your current needs.

Where am I today?
Because of your position, you want to be capable of forward thinking quickly, communicating creatively in a meeting or presentation, even under pressure.

What is in it for me?
Our training gives you the tools to develop your performance and your communication skills. You will learn to operate in unfamiliar situations, to think under pressure, to use your voice and body language consciously, to act confidently and to get your messages across more clearly.

Which methods do we apply?
In smaller groups, your trainer will combine a variety of practical exercises with feedback from the other students. During the day, you can expect a mixture of theory and practice. You can take away the best and immediately apply this knowledge.

What do I experience?

  • Your breathing
  • The power of your voice
  • Your body language
  • Your ability to actively listen, to observe and respond appropriately
  • Improvisation and creative thinking
  • Coaching for personal power
  • Situational games
  • Your personal action plan

How much time do I invest?
1 day

Request Course on this Topic

In addition to the open seminars which can be booked (dates below on this page), we differentiate between two other types of services which could be planned for your premises or at a venue of your choice. Our project management will gladly assist in finding and booking the right venues and appropriate settings. By clicking on the following links, you will find detailed information about the respective scope of services:

Inhouse-Premium
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